Refund Policy

Refund & Return Policy

Thank you for shopping with Velixir™!
We want you to love every purchase — but if something isn’t quite right, we’re here to help. Please review our simple 30-day return and refund policy below.

📦 Returns

You have 30 days from the date you receive your order to request a return.

To be eligible for a return:

• Items must be unused, unworn, and in their original condition

• Items must include all original packaging and tags

• A proof of purchase (such as your order number or receipt) is required

To start a return, please email us at info@velixir.com.
If your return is approved, we’ll send detailed instructions on how and where to send your item.
Please note: Items returned without prior approval will not be accepted.

💳 Refunds

Once your return is received and inspected, we’ll notify you by email.
If approved, your refund will be issued to your original payment method within 5–10 business days.

Please keep in mind:

• Your bank or credit card provider may take additional time to process and post the refund

• Original shipping fees are non-refundable

🔁 Exchanges

Need a different size, color, or item?
The fastest way is to return your product and place a new order for the desired item.
For help with exchanges, contact us at info@velixir.com..

🚚 Shipping Costs

Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part (e.g., a defective or incorrect item).

💬 Need Assistance?

Our customer support team is here for you!
Reach out anytime at info@velixir.com., and we’ll be happy to help with returns, refunds, or product questions.